The Chalange
ECSAPACH faced the challenge of managing a growing number of members, including Fellows, Members, Associate Members, and Affiliate Members.
With manual processes for tracking membership, renewals, payments, and event registrations, administrative tasks were becoming increasingly inefficient.
ECSAPACH needed an integrated system to automate membership management, communication, and engagement while complying with its organizational constitution.
What did
Lexeme do?
Lexeme developed a tailored Members Management System designed to meet ECSAPACH’s unique requirements. The solution offered the following key features:
Membership Database: A centralized system to securely store personal information, membership status, payment history, and communication preferences for all members. The database included advanced search capabilities to simplify member lookups and reporting.
Membership Renewal & Dues Management: Automated reminders for membership renewals, online payment processing, and the generation of invoices and receipts. The system tracked dues history, ensuring compliance with ECSAPACH’s regulations for overdue payments and deactivation of members.
Events & Conferences Management: ECSAPACH staff could manage online event registration, payments, and attendance tracking through the platform. Members received automated email reminders and certificates of attendance after participating in events.
Continuing Professional Development (CPD): The system allowed members to submit, track, and verify CPD credits, generating reports on compliance with ECSAPACH’s requirements.
Communication & Engagement: Lexeme implemented targeted email campaigns, discussion forums, and a member directory to foster engagement and networking opportunities among ECSAPACH members.
Reporting & Analytics: ECSAPACH gained access to customizable reports, enabling the organization to analyze membership demographics, engagement, and trends through an intuitive dashboard.
The Results
- Increased Operational Efficiency: The automated membership management processes significantly reduced the administrative workload, allowing ECSAPACH staff to focus on core organizational tasks.
- Improved Member Engagement: Personalized dashboards, email campaigns, and discussion forums fostered deeper engagement and interaction between members.
- Streamlined Payment Processes: The online payment integration improved the efficiency of collecting membership dues, ensuring timely payments and accurate records.
- Enhanced Event Management: The system’s event registration and communication tools simplified the process of organizing workshops and conferences, improving attendance and participation.
